We want this decision to go as well as possible for you.
Please be sure to read through our "Decision" page
If you choose to schedule an in home euthanasia, we ask that you read a short description of What to Expect When the Veterinarian Arrives for your Appointment.
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Many people have no questions about our services and appreciate the ability to schedule a home euthanasia for their pet on-line,
without a phone call first. You are always welcome to a no-charge phone consultation with us before scheduling a euthanasia appointment,
and in some cases this is required. Euthanasia appointments will be charged at the time of booking, so please pay attention to the terms
and conditions, as you will be asked to agree to them in the booking process. To schedule a home euthanasia here the following terms and
conditions must be met:
• We ask you to read the short “What to Expect When the Veterinarian Arrives for my Appointment” before booking—It will help you be prepared for your appointment
• If you have ANY questions regarding your pet’s need for euthanasia or our services, you can not schedule a home euthanasia without having a phone consultation first.
• If your pet has been known to bite, or is at risk of biting someone during the appointment, you cannot schedule a home euthanasia without having a phone consultation first.
• If your pet is having an emergency you should take them to an emergency clinic instead of scheduling here.
• If your pet has bitten or scratched anyone in the 10 days prior to euthanasia, by law (a rabies precaution) you cannot schedule here. If your pet has bitten or scratched anyone, including on the day of euthanasia, euthanasia will be cancelled.
• If you are euthanizing your pet for any other reason other than pain or suffering, you should instead take them to your regular veterinarian and cannot schedule a home euthanasia here.
• You must be within the Michigan counties of Ingham, Eaton, Clinton, Livingston and Shiawassee, or the small area of Genesee county that lies both south of I69 and west of I75, in order to schedule an appointment. If you do not live within these areas and schedule anyway, we have no choice other than to cancel your appointment.
• If any of the above terms and conditions are not met and you book an appointment anyway, we may cancel your appointment before or upon arrival. Appointments cancelled for any reason are subject to our cancellation policy.
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Scheduled appointments are cancelled by the customer, using the lavender button at the bottom of their appointment confirmation email.
Appointments cannot be cancelled over the phone, email or text.
Cancellation of an appointment 12 or more hours before the scheduled time of the appointment will receive a 75% refund. A full refund cannot be given because 25% of the appointment cost is associated with the scheduling itself, whether the appointment is kept or not.
Cancellation anything less than 12 hours before the scheduled time of the appointment will not receive a refund. Such short notice cancellations not only incur scheduling fees, but may also incur travel and other fees.
The cancellation policy applies to any type of appointment cancellation, whether cancelled by the customer or our scheduling system.
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We will dispute any charge backs initiated by customers who violate our scheduling policy.
So that we do not have to pass on the cost of frivolous disputes to all of our customers,
we will hold the customer filing the fraudulent dispute responsible for all related fee.
Those who request charge backs will be banned from doing future business with us.